A author from our sister web site LiveScience.com got here to the Tom’s Information workers with a troublesome printer downside from her mother:
“I acquired a brand new HP OfficeJet Professional printer and HP doesn’t have the the printer software program for it! Inconceivable. Is it protected to obtain one thing … or ought to I simply return it?”
What do you do when the software program in your new printer goes MIA? You’ve gotten just a few choices. You may dig somewhat deeper to seek out the drivers from the producer, you could find the identical software program from an alternate supply, otherwise you might be able to skip the producer software program altogether.
Double verify your documentation
You might be having bother discovering the hyperlink to obtain drivers in your new printer, however HP and different producers not often depart prospects excessive and dry. It’d be dangerous enterprise to not correctly assist new merchandise, even when they’re new-in-box items of an older mannequin.
However understanding the place to look may be complicated. It was once that producers included drivers with each printer on a CD, however as optical drives have fallen out of recognition, most producers have shifted to a web-based setup that requires customers to obtain the right software program as a part of the brand new printer setup course of.
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This obtain hyperlink could also be listed within the fast begin information, the person’s handbook, and different included documentation. This may normally be within the type of a URL, nevertheless it may not look the way you count on. Preserve an eye fixed out for shortened URLs, which can use a service like bit.ly and don’t initially seem like hyperlinks to the producer’s web site.
Search for assist pages
If there’s no URL or hyperlink accessible within the documentation, the subsequent place to look is the corporate’s assist pages. Listed here are just a few hyperlinks to get you began in your quest.
Brother: http://assist.brother.com/g/b/productsearch.aspx?c=us〈=en&content material=dl
Canon: https://www.usa.canon.com/web/portal/us/house/assist/drivers-downloads (opens in new tab)
Epson: https://epson.com/Help/Printers/sh/s1 (opens in new tab)
HP: https://assist.hp.com/us-en/doc/c05366101 (opens in new tab)
From right here, you may search by mannequin title to seek out driver downloads, together with manuals and different downloads.
Attempting to find hard-to-find printer drivers
Help pages could be a bit arduous to seek out typically, and producer instruments for looking by mannequin aren’t excellent. Different occasions, the easiest way to discover a assist and software program downloads could also be from the producer’s product web page. However for those who aren’t discovering the wanted web page or software program obtain by these strategies, there are a few different strategies to strive.
First, strive a Google seek for the software program by title. To get extra particular outcomes, use this primary sample:
[Manufacturer name + “Model name and number” + driver download]
In case you aren’t discovering it utilizing the particular mannequin title, you could be looking for one thing too particular. Typically, there’s a broader household of printer fashions in the identical sequence that use the identical or comparable software program. As a substitute of in search of the Canon Pixma TS9120, for instance, you possibly can strive in search of the Pixma TS sequence as a substitute. You may additionally wish to strive downloading the motive force for an additional mannequin in the identical sequence, because the software program could also be interoperable between fashions.
If it’s accessible, you can too strive utilizing a distinct model of the motive force software program. You might not be capable of discover the Home windows 10 driver you’re after, however what in regards to the Home windows 8 model? Most drivers will provide a minimum of partial interoperability between OS variations, and should even provide an hyperlink or an automated replace function that finds your elusive driver for you.
Ask the corporate straight
If looking fails, you may attain out to the corporate itself. Most producers provide some kind of chat-based tech assist, and you’ll strive asking for a direct hyperlink to the software program in your mannequin of printer. It’s also possible to attain out by way of e-mail or social media. An e-mail deal with for buyer assist must be simple to seek out, but when not, simply ship a message to the corporate Twitter account or Fb web page.
Look to different sources
If even the corporate’s personal individuals can’t give you the precise software program, you may attempt to discover the right drivers elsewhere. Whereas alternate sources will possible present up in the identical Google searches you probably did earlier, there are just a few most well-liked websites for locating outdated drivers.
The primary two are driver-specific websites: DriverScape.com and DriverGuide.com. Each provide a broad, searchable catalogue of downloads for fashions outdated and new. Each websites are targeted on Home windows drivers for all kinds of merchandise, however you gained’t discover drivers for Mac or Linux working programs. In case you want choices for different working programs, you may strive Softpedia.com or DriversBay.com, which supply sections devoted to MacOS and Linux drivers.
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In case you merely can’t discover the right driver for a non-Home windows system, you possibly can additionally strive Gutenprint. This bundle of drivers ought to get you the place it is advisable to go, offering assist for 1000’s of inkjet and laser printers for MacOS and Linux working programs.
Attempt a generic print driver
Lastly, for those who merely can’t discover the drivers in your particular machine, there are nonetheless choices that may get your new machine printing. Home windows has its personal generic printer driver, known as Unidrv, which comes constructed into Home windows.
You may arrange your new printer by connecting it to your pc, and discovering the “Gadgets and Printers” menu in your management panel. From that menu, choose the “Add a Printer” choice, and when requested to put in the printer drive, choose “Generic” from the record of producers, then select printer choice that finest appears to suit your machine and desires. The set up wizard will stroll you thru the remainder of the set up course of.
You could have to surrender among the extra superior options provided on the printer – you would possibly even be caught printing textual content solely – however it might be sufficient to get you printing.
And, because the authentic query requested about an HP printer particularly, you’ll be glad to know that HP additionally provides its personal common driver (opens in new tab) for Home windows. You will discover it on HP’s web site (opens in new tab), and it’ll obtain and set up similar to a typical driver bundle.
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