‘Extra work for no pay’: Journey brokers say they’re in hassle after slew of journey cancellations


When the federal authorities prohibited flights from South Africa in response to Omicron, Kerwin Dougan took calls at odd hours to assist his shoppers navigate a patchwork of journey bans and COVID-19 testing necessities.

Since then, he says, the state of affairs for journey brokers like himself has solely gotten worse.

“Proper now, we’re simply attempting to outlive,” stated Dougan, the co-owner of Voyages G Journey in Gatineau, Que.

Dougan and different space journey brokers informed CBC Ottawa that, after two lean years, a mixture of vacation journey cancellations, journey guidelines and lacklustre monetary assist is placing their companies in jeopardy — simply because the business gave the impression to be recovering.

Omicron reversed temporary journey revival

Worldwide journey partly rebounded in 2021, returning to round one-quarter of pre-pandemic ranges by October of final 12 months, in response to the latest Statistics Canada information out there.

The revival shortly reversed, nonetheless, as Omicron unfold across the globe.

On Dec. 15, federal well being minister Jean-Yves Duclos requested Canadians planning to journey overseas for the vacations to cancel their journeys. 

Dougan estimated his company has misplaced practically half its bookings to cancellations for the reason that advisory got here out.

The federal authorities presently requires all worldwide travellers over 5 years of age to submit proof of a destructive COVID-19 molecular check, amongst different necessities, to enter Canada.

Wendy Paradis, president of the Affiliation of Canadian Journey Businesses, stated these necessities, coupled with international check shortages, are a serious deterrent for travellers.

“It’s going to be a devastating winter,” she stated.

Many ineligible for federal assist

Dougan stated he is grown accustomed to cancellations after two years, however this time round his enterprise is not in a position to entry federal assist.

“They don’t seem to be serving to us,” he stated. “That’s the backside line.”

Most journey brokers — round 80 per cent, Dougan estimated — work on fee.

That pay construction is inflicting issues as a result of it means journey brokers usually do work up entrance solely to go unpaid when journeys get cancelled, stated Judith Coates, co-founder of the Affiliation of Impartial Journey Advisors.

“It means, once more, extra work for no pay,” she stated.

Kerwin Dougan stated his journey company is simply ‘attempting to outlive’ the newest set of journey disruptions attributable to COVID-19.

Impartial employees ‘fallen by means of the cracks’

Marie-Pier Baril, press secretary for federal Tourism Minister Randy Boissonnault, listed packages from CERB to the Canada Employee Lockdown Profit as methods the federal government has supported Canadians by means of COVID-19.

Eligible journey companies might apply for wage and lease assist underneath the Tourism and Hospitality Restoration Program or the Native Lockdown Program.

Impartial journey brokers, nonetheless, informed CBC they didn’t meet the necessities for federal packages designed to assist people, such because the Canada Employee Lockdown Profit.

Coates stated the affiliation began as a result of its founders felt the wants of journey brokers who work as sole proprietors — that’s, they work alone somewhat than with a journey company — weren’t being addressed.

In earlier waves of the pandemic, monetary helps just like the now-cancelled Canada emergency response profit had been the one packages out there to unbiased brokers, Coates stated, one thing that pressured them to pay enterprise bills with cash meant “to pay their lease and put meals on their desk.”

Paradis stated round 40 per cent of journey brokers in Canada are thought-about unbiased employees. 

“There are quite a lot of unbiased employees who’re actually, actually struggling,” Paradis stated. “Impartial employees have fallen by means of the cracks of the monetary assist system.”

As for Dougan, he stated he is been pressured to borrow cash to maintain Voyages G Journey open.

“We had been beginning to get again into it. Now we’re proper again off the shelf once more,” he stated. “You are by yourself.”



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