How Canon’s personalized strategy to downside fixing helped an organization increase work productiveness

What was Edelweiss’ requirement? 

Edelweiss Tokio Life Insurance coverage Pvt. Ltd. is a number one life insurance coverage firm in India working throughout 116 Branches with over 58K Brokers, headquartered in Mumbai.

“Edelweiss was in search of a doc answer supplier who might present excessive machine uptime, guarantee the identical service commonplace throughout all places, and supply strong safe machines that will occupy much less area. In a nutshell, they have been in search of a accomplice that might assist them in enhancing EPO – Effectivity, Productiveness and Optimization- throughout the group”, shared Mr. Okay Bhaskhar, Senior Vice President, BIS Division, Canon India.

The Problem

  • Frequent breakdown in printing infrastructure ensuing enterprise and productiveness loss
  • Lack of integration between {hardware} and software program purposes
  • Outdated options in print fleet
  • Escalating Operational Prices

How did Canon strategy the issue?

Bhaskhar added that Canon has vital expertise in offering personalized automation options in BFSI and different verticals throughout the nation. He mentioned “Within the case of Edelweiss, we began with an in-depth research into the necessities of the corporate. These included understanding consumer pain-points by way of machine uptime, printing velocity, expectations from a brand new vendor and projected development outlook for Edelweiss. Accordingly, our customised answer supported with a proof of idea, was devised with a concentrate on fleet administration, consumer comfort and general price discount. After the profitable demonstration, we inspired the shopper to strive the product for a interval of 10 days to get full conviction.”

All these elements contributed to Edelweiss deciding on Canon as their doc answer supplier.

  • Custom-made answer comprising of Canon’s imageRUNNER A4 and A3 MFD’s and DR-C225II Doc Scanner
  • Benefit of Canon’s Patented Applied sciences
  • Optimized working prices and nearly 98% machine uptime
  • Huge Service Assist Community

The Outcomes

  • Enhanced enterprise productiveness
  • Strong machines and elimination of breakdowns owing to centralized service assist
  • Good compression measurement output from doc scanner for DMS
  • Improved Consumer Expertise

Expressing his views,

Mr. Sharad Sawant, Senior Supervisor, IT, Edelweiss Tokio Life Insurance coverage mentioned,

“Partnering with Canon has been monumental for us and our development numbers converse for our success. Doc dealing with has by no means been this simple and Canon’s merchandise make processes easy due to their intuitive operations. Whereas we did consider different OEMs to tackle this process for us, Canon’s user-friendly, safe, and cost-efficient merchandise constructed on superior applied sciences, made it essential accomplice to satisfy all our enterprise necessities.”

Challenges Hindering Progress & Growth

Initially, when Edelweiss Tokio Life Insurance coverage began operations within the nation they labored with a third-party vendor for buy and servicing of their enterprise imaging infrastructure. This partnership was efficient until the time Edelweiss had few (6-7) department places of work within the nation, however because the organisation scaled and regularly crossed 100 branches throughout India, their necessities elevated manifold. The growth additionally noticed operational challenges which wanted fast addressing and couldn’t be fulfilled by their then current vendor.

Edelweiss wished a accomplice who might assist the evolving wants of the organisation by offering best-in-class safe machines and a accomplice who might present immediate service administration.

Rescued By The Consultants

Canon India introduced with it vital experience within the Insurance coverage vertical, having been the trusted print and digitisation accomplice for almost all of the businesses within the BFSI section. The answer personalized for Edelweiss included compact and quick 35 PPM A4 MFDs together with the high-speed DR-C225II doc scanners for digitization of buyer KYC knowledge for the department places of work. For the top workplace, a picture RUNNER ADVANCE 35 PPM A3 MFD with McAfee embedded safety for cover towards ransomware and firmware tampering was really helpful.

Canon’s imageRUNNER A4 MFD completely matched the group’s wants — a robustly designed cost-effective, compact gadget proved appropriate for the department places of work. For the top workplace, imageRUNNER ADVANCE 35 PPM with fast start-time and optimum electrical energy consumption, due to Canon’s on-demand fixing know-how, supplied all-round knowledge and community safety.

The Canon DR-C225II doc scanner is able to scanning 25 sheets per minute, and subsequently is ready to deal with the rising digitization wants of the group. Combining distinctive design and progressive options, it provides inexpensive scanning with out compromising on efficiency.

It may be used to scan quite a lot of paperwork starting from id playing cards, A4 measurement paperwork, authorized measurement paperwork and even A3 measurement paperwork utilizing the folio scanning function.

With service presence in nearly 1,000+ places, Canon India was in a position to make sure environment friendly and fast service within the remotest of branches.

What was the affect of Canon’s answer?

Put up the profitable set up of Canon’s machines, Edelweiss Tokio Life Insurance coverage noticed vital benefits in fleet administration which resulted in low carbon footprint in addition to good financial savings in electrical energy. Bhaskhar spoke about how the “Implementation of a brand new answer at occasions could be a problem for customers. To minimise any inconvenience to finish customers, we ensured to deal with change administration together with taking steady suggestions from the customers. Consequently, the customers discovered vital enchancment of their printing expertise in addition to a rise of their productive man hours. Furthermore, the administration obtained comparable suggestions from branches throughout the nation.”

Massive Smile with Canon

With the profitable setup of Canon’s MFDs, Edelweiss Tokio Life Insurance coverage’s work productiveness throughout branches elevated considerably. Enhanced capability to handle workloads, superior print high quality, strong and sturdy {hardware} and elevated machine uptime have been some elements that contributed in the direction of a profitable final result.

Edelweiss’ partnership with Canon exceeded their expectations by offering insurmountable enterprise outcomes via efficient administration of worker workloads and printing & scanning necessities with top-notch providers.This case is a quintessential instance of end-to-end service supply by a enterprise accomplice for his or her buyer with the proper mix of options from enter to output certain enterprise.

Staying true to its dedication of making certain ‘buyer delight’, Canon enabled Edelweiss Tokio Life Insurance coverage to successfully resolve its operational challenges, thereby proving that ’enterprise will be easy’ with Canon.

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