Mercedes-Benz extends after-sales programme to 11 cities

German premium carmaker Mercedes-Benz has prolonged its service programme ‘Premiere Categorical Prime’ to a complete of 11 cities and 25 franchise companion areas (FPLs) within the nation, the corporate stated on Monday.

The corporate has additionally prolonged its ‘Quick Lane Physique and Paint Repairs’ service programme to 22 FPLs.

The 11 cities are Delhi NCR, Mumbai, Pune, Surat, Ahmedabad, Bengaluru, Hyderabad, Chennai, Coimbatore, Calicut, and Thrissur, Mercedes-Benz India (MBI) stated.

The corporate stated it’s planning to introduce this programme to extra franchise companions in a phased method spanning over 2022-23.

The corporate rolled out ‘Premiere Categorical Prime’ in 2019 with the purpose to supply service differentiation to its prospects, Managing Director and CEO of Mercedes-Benz India Martin Schwenk stated.

“We’re delighted to roll out this programme in 25 areas spanning throughout key markets providing a handy answer to the purchasers. The dedication of our Franchise Companions to create the mandatory infrastructure and allocate knowledgeable workforce for this programme in addition to for Quick Lane Physique and Paint’, underlines our deal with service excellence, Schwenk stated.

Premier Categorical Prime (PEP) is an after-sales initiative of Mercedes-Benz for its prospects.

With PEP, prospects can have their automobiles serviced in three hours straight. If the service isn’t accomplished inside the stipulated time, the Mercedes-Benz Franchise Companion will probably be providing it complementary to the shopper, it stated.

PEP programme covers each main and minor periodic upkeep companies, together with need-based alternative components like brake discs/ pads, gas filters, amongst others.

Nevertheless, it excludes main repairs, guarantee jobs, or servicing of high-performance AMG fashions.

The service might be availed from the consolation of a buyer’s residence with Mercedes-Benz Digital Service Drive Subsequent (DSD Nxt) digital options, the corporate stated.

In case of accidents, Quick Lane Physique and Paint Repairs’ covers insurance coverage processes, particular unintended damages on automobiles mounted in as much less as three days or earlier, relying on the severity of the injury, it stated.

(Solely the headline and film of this report might have been reworked by the Enterprise Normal employees; the remainder of the content material is auto-generated from a syndicated feed.)

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