The highs and lows of utilizing Capital One Journey to e book flights whereas overseas


It may be interesting to e book flights by way of bank card journey portals. In any case, some playing cards provide vital class bonuses to reward cardholders for utilizing their journey portal.

Nevertheless, I usually keep away from reserving flights by way of on-line journey businesses and bank card journey portals due to the effort I’ve confronted previously when needing to vary or cancel my flight.

As a substitute, I normally e book instantly with the airline or one of many airline’s codeshare companions. In any case, I can nonetheless earn 3 factors per greenback spent (on as much as $150,000 spent in mixed purchases in choose classes every account anniversary 12 months) and get stable journey protections when utilizing my Ink Enterprise Most well-liked Credit score Card to e book journey.

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However on a current journey, it proved unimaginable to e book intra-India flights instantly with Indian low-cost carriers IndiGo, AirAsia India and Go First. So, here is my story in regards to the highs and lows of utilizing Capital One Journey to e book my intra-India flights.

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Reserving flights by way of the Capital One Journey portal

(Picture by Katie Genter/The Factors Man)

I could not e book intra-India flights with Indian low-cost carriers IndiGo, AirAsia India and Go First by way of their web sites resulting from web site glitches and safety measures that prevented me from utilizing my U.S.-issued bank cards.

As I watched fares enhance, I made a decision the most suitable choice can be to e book by way of a web-based journey company or bank card journey portal.

Throughout this journey, I used to be working towards assembly the minimal spending necessities to earn the sign-up bonus on my new Capital One Enterprise X Rewards Credit score Card. So, I headed to the Capital One Journey portal to see what flights it provided and whether or not there was a big markup in comparison with reserving instantly.

Fares had been just like reserving instantly for flights from Bengaluru to Jaipur (IndiGo for $127 per individual), Jaipur to Chennai (AirAsia India for $97 per individual) and Chennai to Bengaluru (IndiGo for $57 per individual). So I went forward and booked flights for my husband and me by way of the Capital One Journey portal.

Since I used my Capital One Enterprise X Rewards Credit score Card to e book by way of the Capital One Journey portal, I earned 5 miles per greenback spent on these flights.

(Screenshot from capitalone.com)

Primarily based on TPG’s valuations, the two,810 miles I earned by reserving these flights by way of the Capital One Journey portal are value $52.

Associated: How the Capital One Enterprise X journey credit score can prevent $300 in your summer season journey

Getting refunds when costs dropped

One good thing about reserving by way of the Capital One Journey portal with the Capital One Enterprise X Rewards Credit score Card is value drop safety. For every of our intra-India flights, Capital One Journey checked for value drops for 10 days after reserving.

(Screenshot from capitalone.com)

This profit would refund us as much as $50 per individual per flight if the value dropped — and the value dropped for 2 of our flights.

We would booked an IndiGo flight from Bengaluru to Jaipur for $127 per individual lower than 5 days earlier than departure. Then, Capital One Journey despatched me the next e-mail at some point earlier than departure, notifying me I might get a $25.81 refund (about $13 per individual).

(Screenshot from Capital One Journey)

Then, about 10 days after we bought a flight from Chennai to Bangaluru for $57 per individual, I acquired an e-mail from Capital One Journey stating I might get a refund of $6 per individual for this flight resulting from a value drop.

Whereas modest, these refunds will make me contemplate reserving future journeys by way of Capital One Journey if I believe a value drop within the 10 days after reserving is probably going. Particularly, the value drop safety may be significantly helpful when reserving last-minute flights, as I did in India.

Associated: Airways that give you a credit score if the value of airfare drops

No capacity to order seats for some flights

Seating on an IndiGo flight. (Picture by Katie Genter/The Factors Man)

One good thing about reserving instantly with low-cost airways is buying all of the add-ons you need throughout reserving (which is normally when these add-ons are the least costly). Typically, you possibly can even buy a bundle that gives a number of gadgets for lower than you’d pay a la carte.

I purchased a rice bowl and low on one IndiGo flight. (Picture by Katie Genter/The Factors Man)

However I could not buy any of the AirAsia India or IndiGo packages when reserving by way of Capital One Journey. And I could not choose a seat by way of Capital One Journey, even by paying to take action.

(Screenshot from capitalone.com)

So after reserving our flights by way of the Capital One Journey portal, I used our IndiGo and AirAsia India affirmation numbers to entry our bookings on-line and try to buy seats.

I efficiently bought two “premium pack” packages for our AirAsia India reserving that included seat choice and a sizzling meal for 500 Indian rupees (about $6) every. Curiously, my U.S.-issued bank card labored high quality for this on-line transaction.

(Screenshot from AirAsia India)

However for our IndiGo flights, the web site would not settle for any of the U.S.-issued bank cards I attempted. So the airline mechanically assigned us seats aside for each flights. One flight was empty, so we may use a kiosk on the airport after checking in to vary our seats. However for our different two IndiGo flights (sure, different two — as you may see beneath, we by no means acquired to fly AirAsia India), the cabins had been comparatively full, so there wasn’t a chance to vary seats on the airport.

Hopefully, IndiGo will start accepting U.S.-issued bank cards on-line for seat choice and different add-ons because it sees extra U.S. guests by way of its codeshare flights with American Airways.

Associated: Must you e book flights on a journey portal? Evaluating fares by way of Amex, Capital One, Chase and Citi

No assist for a canceled flight

The boarding line for an IndiGo flight. (Picture by Katie Genter/The Factors Man)

The airline canceled one of many three intra-India flights we would booked by way of Capital One Journey — the AirAsia India flight from Jaipur to Chennai — about 4 days earlier than departure. I acquired the next e-mail from AirAsia India:

(Screenshot from AirAsia India)

AirAsia India solely operates one nonstop flight each day from Jaipur to Chennai and had canceled this flight for a number of days. AirAsia India’s solely different choice on our date was a two-stop routing with a for much longer length. In the meantime, the one different nonstop flight from Jaipur to Chennai on our date — operated by IndiGo — was now costlier.

The airline will usually pressure you to work together with your on-line journey company when it cancels your flight. Nevertheless, a Capital One Journey telephone agent mentioned Capital One Journey solely sells the flights and that we would must work with the airline to get a refund or rebook.

Fortunately, AirAsia India refunded our fare, meal and seat packages after we requested it accomplish that. However know that in some circumstances, Capital One Journey cannot do something together with your flight reserving after it sells it.

Associated: Bank card showdown: Capital One Enterprise vs. Capital One Enterprise X

Backside line

Though I normally keep away from reserving by way of on-line journey businesses and bank card portals, doing so was the most suitable choice throughout a current journey to India. I earned 5 miles per greenback spent on my bookings and acquired entry to Capital One’s value drop safety. The value drop safety is just for the primary 10 days after reserving, however it labored excellently for my last-minute flights.

Capital One Journey saved the day by permitting me to e book flights when the airways’ web sites both did not work or would not settle for my U.S.-issued bank cards. However I could not choose a seat throughout reserving and it proved unimaginable to pay for IndiGo seats after reserving.

Additionally, keep in mind that when issues go fallacious, you’ll have to achieve out to the airline on to be rebooked or get a refund. And relying on the airline, this could possibly be a painstaking course of.



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